app jobs sales-marketing companies s segra senior it support engineer


Friday, January 3, 2020
The candidate will assume a lead role and assume final ownership on duties including, but not limited to: Information Security, patching, software and systems deployment, project management, as well as serve as the final escalation point for all other technicians. They will be expected to actively engage Engineering, Development, and Project Management teams as needed to assist in the resolution of troubles with the enterprise-level business systems. They will monitor performance, system uptimes, errors, and issues and perform system tuning as needed. They will maintain concise documentation and maintain a proactive approach to problem solving with minimal business or fiscal impact. In this role, the ability to consistently provide positive customer service and train both users and your fellow technicians will be required. You will be expected to be on call for afterhours support on a 365 day a year basis, as well as potentially travel overnight to support remote sites. In addition to the above, the Senior Engineer will be expected to be lead support on two or more enterprise systems, and backup support on at least one other enterprise system. The Senior Engineer is expected to maintain their technical skills with regular training, and are expected to manage their own project schedules.


Education: 4-year degree or equivalent

Experience: 14 years IT related work experience. 6 years as a IT Support Engineer. Proven Team Lead or senior level leadership over a group of peers. MCP certification in Windows 7/10, A+ certification, Net+ Certification, Security+, VMWare, Mac OSX, familiarity with Microsoft networking, Cisco networking (certifications desired), IOS, Linux/Unix, familiarity with mainframe operating systems, familiarity with Microsoft Office, logical and virtual hardware and software troubleshooting skills, LAN/WAN troubleshooting skills, Mobile Device Management, Disk Encryption, Group Policy, Active Directory. Qualified applicants will have a 4-year Information Technology degree or equivalent experience, excellent time management and people skills, and should be able to adapt to a constantly shifting IT landscape.

Key Competencies: Strong customer service and project management skills. Ability to operate with minimal supervision and successfully supervise a team of peers and junior team members. Comfort with being the top-level escalation point is a must.
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