Technical Support/Customer Service Representative
This opening is more than 266 days old and is very likely already filled.
Here's the job description for your review:
Job Title: Technical Support/Customer Service Representative
Job location: Franklin, TN
Direct client: 6 month contract
Overview:
Job Title: Technical Support/Customer Service Representative
Job location: Franklin, TN
Direct client: 6 month contract
Overview:
- You'll be working in the Tech Support team in Franklin, TN.
- We provide technical support to the Firm's Financial Advisors and assistants.
- This benefits our branches so they can continue to utilize our systems and technology enhancements.
- As a customer service representative, you'll play an important role in providing excellent service to our internal clients, the branches.
- Answer inbound calls from our internal clients at the branches.
- Educate clients on account services and capabilities.
- Have basic computer troubleshooting skills for tier 1 support and document and ticket calls.
- Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks.
- Have strong organizational skills, attention to detail, and excellent follow-up skills.
- Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries.
- Detail oriented.
- Proficient in Microsoft Office Suite.
- 4 year degree in related field.
- Citrix, Good for enterprise, or Active Directory is a plus.
- Windows 7 navigation skills.
- Basic understanding of computer networking.
- Monitor, speaker, mice and keyboard troubleshooting. etc.
- Know how to use remote access tools to assist clients.
- Outlook and Microsoft office troubleshooting skills.