sales-marketing member support agent (pharmacy tech, cma, cna, customer service, tech support)

Member Support Agent (Pharmacy Tech, CMA, CNA, Customer Service, Tech Support)

Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation. We believe that health is personal, and means so much more than treating illness. We're proud of the care we've provided over the years and the relationships we’ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient. It’s as simple as opening the Doctor On Demand app on a smartphone or computer.

Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn’t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at

Member Support Agent: In this fast-paced role, your primary responsibilities will entail communication with pharmacies. You will be assisting in the care of patients and communication with healthcare team.
Member Support Agent Description:
  • A strong verbal and written communicator
  • Intermediate to advanced computer and typing skills
  • Able to effectively demonstrate empathy and compassion with patients
  • Strong listening, interpersonal and analytical skills
  • Comfortable multi-tasking while delivering exceptional telephonic customer service to patients
  • Ability to work independently and remotely with minimal oversight
  • Great opportunity for an experienced Pharmacy Tech, Certified Medical Assistant, Certified Nursing Assistant, Customer Service, or Tech Support rep
  • Critical thinker with a strong solutions driven focus
  • Assertive. Will raise tough questions to leadership when he/she believes policies/rules may not be the best solution for the patient
  • Flexible and welcoming to changes in processes and/or procedures in an effort to deliver the best patient experience
  • Experienced with handling sensitive data and situations; experienced working in healthcare
  • Extremely detail-oriented, learns quickly from errors

  • Respond to calls, emails, and live chats from members & pharmacies regarding prescriptions and other health care coordination needs
  • Provide support to physician staff, to ensure patients obtain the appropriate care in a timely manner
  • Identify and escalate priority issues that need immediate attention via established pathways and follow up if needed
  • Assist in prescription review and Prior Authorization medication management
  • Self-motivated enough to complete tasks without being prompted
  • Willing to work flexible hours including evenings and weekends

  • Various DAY or NIGHT shifts available, most shifts include at least 1 day on the weekend
Required Experience/Skills:
  • Reside in the Minneapolis / St. Paul area
  • 2+ years in a call center and/or technical support environment (preferably in healthcare) or as a pharmacy tech
  • Heavy work-related phone skills
  • Exceptional telephonic customer service skills
  • Keen listening skills, resulting in an effort to serve as a patient advocate while reflecting care, compassion, and empathy
  • Strong verbal communicator
  • Analytical thought process
  • Experience working with web based computer systems
  • Ability to type 40 to 50+ WPM
  • Intermediate to advanced level computer experience
Preferred Experience/Skills:
  • Medical Assistant, CNA, or Pharmacy Technician certification or higher training
  • Experience handling inbound support inquiries via phone, email, and chat preferred
  • HIPAA certified
  • Experience using a Mac
  • Knowledge of Healthcare and some medical terminology
  • Prior healthcare experience
special offer