app jobs sales-marketing companies l lawnstarter vp of customer support and sales

VP of Customer Support and Sales

Lawnstarter is seeking a VP of Customer Success & Operations who will be responsible for building and leading the support and sales organizations as we scale from 80 reps to several hundred over the next few years. This individual will manage the budget, strategy, metrics, and building of a world-class organization that provides support to hundreds of thousands of customers. This role reports directly to the CEO and works closely with the executive leaders of Product, Growth, Finance, and Engineering.

  • Set the long-term vision for CX by analyzing the current state, assessing where we have opportunities to improve, and innovating to optimize for the customer experience.
  • Recruit, retain and scale a world-class remote based team. Defining clear roles and responsibilities, and build playbooks that run at scale. At the same time, work to foster an environment that encourages autonomy, accountability and innovation
  • Drive outcomes by using qualitative and quantitative data to inform strategy and drive revenue
  • Work alongside key internal stakeholders to understand the services and processes that will result in customers’ long term happiness and turns them into advocates of our products and services
Qualifications & Skills:
  • Proven track record leading high-performing CX teams (including managing people managers) with proven leadership, team management, and coaching skills
  • Operationally excellent, with experience owning a departmental budget and driving revenue of a large installed base
  • Able to set a vision, execute on a strategy, and roll up their sleeves and get in the weeds when necessary
  • Able to attract and develop talent at every level of the CX organization
  • Track record of building strong relationships with internal and external business leaders

LawnStarter is scaling aggressively. We're on a rocket to the moon, and you'll be hopping on the rocket early. We are in a unique position to be both in the discovery and growth phase as we add completely new services and grow 100% yoy and be financial stable with millions in the bank and almost zero burn. We offer all the usual startup perks but we'd rather entice you by the opportunity to work with a great company. Working at a startup shouldn't be about the free swag -- it should be about being a part of something extraordinary.

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