Help Desk Support III
This opening is more than 212 days old and is very likely already filled.
Reference # : 20-00044
Title : Help Desk Support III
Location : Austin, TX
Experience Level :
Start Date / End Date : 11/21/2019 / 01/20/2020
Description
Provides remote and on-site support to user base, including clients, customers and partners. Take support calls and log issues into problem management system. Diagnoses basic hardware and software problems by phone or email. Responds to customer inquiries and answers customer's basic questions. Assists clients via research and problem solving. Refers more complex questions to appropriate subject matter expert.
Title : Help Desk Support III
Location : Austin, TX
Experience Level :
Start Date / End Date : 11/21/2019 / 01/20/2020
Description
Provides remote and on-site support to user base, including clients, customers and partners. Take support calls and log issues into problem management system. Diagnoses basic hardware and software problems by phone or email. Responds to customer inquiries and answers customer's basic questions. Assists clients via research and problem solving. Refers more complex questions to appropriate subject matter expert.