app jobs sales-marketing companies t two95 international inc. it support engineer/analyst

IT Support Engineer/Analyst

Title: IT Support Engineer/Analyst

Location: Wayne, PA

Type: Full-Time



Monitoring JIRA Help Desk system for work intake from problem tickets to service requests

Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems

Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed

Provide Tier 1-3 support in Office365, including advanced support in SharePoint Administration, InfoPath, OneDrive, Flow or Workflows, Teams and Skype for Business

Providing Tier 1-3 Executive Support for our C-Suite

Provide end user/new user education with a focus on collaboration tools like Office365

Provision, image, install, and maintain all laptop and virtual (VM/VDI/Citrix) workstations, for both local or remote users, along with associated peripheral devices

Provides support to the team as a subject matter expert in all desktop computing environments, focusing on continuous improvement, performing root cause analysis for problem elimination, with a focus on customer service and innovation.

Maintain workstation inventory and licensing inventory, including quote/purchasing and vendor management

Advanced Office365 and Active Directory administration with a high focus on Exchange, Azure AD, DFS, ADFS and SSO.

This position requires the ability to develop, implement and maintain AD Group Policy and InTune policy

Work closely with the Director of IT Corporate Services on other projects

This position has high visibility and requires the highest level of communication with strong verbal and writing skills.


Bachelors or relevant work experience with industry certifications like MCSA, MCP, ITIL

8+ years of desktop services experience

5+ years of advanced experience in Active Directory and server administration

3+ years providing executive/C-SUITE personalized desktop support

1+ years of desktop networking with LAN/WLAN experience

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