sales-marketing technical writer

Technical Writer

Headquarters: Santa Monica, CA

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With over 10,000 online merchants launching subscriptions and over 1,000,000 subscribers powered by ReCharge, we have a lot of store owners to support. Our mission to make repeat orders easier began five years ago as a bootstrapped startup and today we're at the forefront of recurring billing software with over 200 remote-first employees around the globe processing hundreds of millions of dollars in sales every month.

As a Technical Writer you will work closely with Product and Engineering teams to create in-depth technical documentation for Recharge’s solutions and emerging products. You will be supporting existing product/process documentation as well as documenting new features and applications that arise. The documentation created will be made available to support our customer base and partners from a technical standpoint. 

 What You’ll Do
  • Live by and champion our values: #ownership, #empathy, #simple-solutions.
  • Develop and deliver high quality, user-friendly documentation for customers, partners and internal consumers.
  • Collaborate and communicate with Engineering, Customer Success, Product, and other internal teams to gather and research relevant information to enable successful documentation.
  • Track and lead project efforts: reviewing, editing and updating new and existing API documentation to validate for accuracy, clarity, consistency, and overall quality.
  • Worked with distributed, dynamic, agile software engineering teams.
  • Be a technical leader that drives project processes and technical projects to meet time sensitive deadlines.
  • Maintain continuous training on the ReCharge platform and new features.

What You’ll Bring
  • 2-5 years of experience in a technical writing role within a SaaS or Ecommerce organization
  • Recent, relevant experience writing API documentation and familiarity with SaaS
  • Strong working knowledge of documentation tools
  • Ability to communicate clearly in writing to both technical and non-technical people
  • Strong verbal communication skills to be able to excel in working cross functionally
  • Ability and desire to work in a fast-paced environment 
  • Desire to work remotely and make an impact at a start-up
  • Bachelor’s degree or equivalent in related field

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