Customer Service Representative Work At Home
Overview:
Why You'll Choose Us
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
Benefits of working with TP include
>We are now offering work at home position with Teleperformance provided equipment
- Paid Training $13 hourly
- Competitive Wages $13 Hourly
- Monthly Bonuses $80-$160
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Employee wellness and engagement programs
- A fun, casual work environment on site or virtual
Your Responsibilities
- Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
- Provide excellent customer service through active listening on every interaction
- Troubleshoot and resolve customer issues through the use of desktop applications
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
What We're Looking for
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Ability to type 25 wpm
- Over 18 years of age
- High School Graduate or GED
- Predictable and reliable attendance
What We Prefer
- 6 -12 month customer service experience preferred
- Consistent work history
Proven oral & written communication